Shipping policy

Thank you for visiting and shopping at Poème Minéral. The following terms and conditions constitute our Shipping Policy.

1. Order Processing & Handling Time

All orders are processed within 1–3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

Once your order has been dispatched, you will receive a second email notification containing your shipping confirmation and tracking information.

2. Shipping Rates & Delivery Estimates

We ship to customers worldwide. To ensure competitive prices and seamless logistics, orders are dispatched directly from our central fulfillment centers and partner manufacturing facilities.

Shipping charges for your order will be calculated and displayed at checkout:

Shipping Method	Order Value	Estimated Delivery Time	Shipping Cost
Standard Shipping	€150.00 and up	7–12 Business Days	FREE
Standard Shipping	Under €150.00	7–12 Business Days	€8.00(或填你的基础运费)

Please note: Delivery times are estimated business days and may vary slightly due to peak seasonal demand, severe weather, or local postal processing delays.

3. Order Tracking

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment in real time.

Please allow 24 to 48 hours for the tracking information to update in the carrier system after dispatch.

4. Customs, Import Duties & Taxes

All applicable taxes and handling fees are processed prior to delivery. For customers in the European Union and North America, orders are sent through pre-cleared logistics routes.

You will not be responsible for paying any unexpected import tariffs, customs fees, or additional delivery fees upon arrival.

5. Address Changes & Incorrect Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at poeme.mineral@gmail.com within 12 hours of placing your order. Once a package has been dispatched, the shipping address cannot be changed.

6. Lost, Stolen, or Delayed Packages

If your tracking information states that your package was delivered but you have not received it, or if your package is significantly delayed beyond the estimated delivery window, please contact our support team at poeme.mineral@gmail.com. We will gladly assist you in opening an inquiry with the carrier.